Slingshot’s sales order management module enables your Customer Relationship management (CRM) team to address each customer’s specific needs and preferences, and to treat them as if they were your only customer. Enjoy having access to real time order information that will help you provide better customer service and to make better, faster decisions.
OPTIMIZE THE FULFILLMENT PATH
Configurable sales order types enable you to define an unlimited number of sequences and processing events in your workflow approval process.
RAPID ORDER ENTRY
Configure shopping lists to help the power users in your CRM team enter each order quickly. For the occasional user (a-la, your customers) browse screens and product groups and ship-from location style searches are also available. Slingshot’s simple user interface is deceptively powerful – your CRM team will be entering orders in no time flat.
ALERTS TO CUSTOMER FULFILLMENT ISSUES
Keep your customers in the loop (electronically) at every step of the process. Your CRM team will have ready answers to their inevitable questions about the fulfillment of their orders. Your dashboard will tell you everything as it happens.
APPLICATION FEATURES
- Support for a wide variety of pricing schemes
- Determine a product’s future availability instantly with “Available To Promise” logic
- Multiple line types (per order) enable you to receive/ship against the same order and enter credit/debit adjustments per line item
- Integrated demand tracking allows you to understand your demand patterns - scrutinize by period, promotion, season, product and market.
- Billing and credit checking for the customer are both automatic and configurable
- Substitute or sell off superseded items in an instant using customer preferences
- Transmit status documentation of each order to the customer every step of the way
- A hierarchical product catalogue with pictures, unlimited descriptors and rich search functionality help your CRM team pinpoint products quickly
A NEW APPROACH TO BUSINESS SYSTEM OWNERSHIP
Like all Slingshot products, the customer relationship management module is developed using eTools, our rapid application development tool. Owning eTools enables you to remove your dependence on a third party vendor for the support of your systems. This significantly lowers your costs and risk exposure.
eTools Allows You To:
- Extend your applications, without programming
- Lower your costs and risks by developing and deploying your applications quickly and with minimum disruption to your business
- Preserve your unique system functionality during base system upgrades
- Quickly meet any new or changed regulatory/legal requirements (SOX, PCI, CFR Part 11 etc.)
- Enjoy the functional power and fit of a tailored system for the price of a packaged solution
Give Your Team the Latest Features:
- Use the internet to collaborate with your team, trading partners and reporting authorities – wherever they are
- Multi currency and multi lingual control options for your global enterprise
- A user configurable dashboard keeps your team informed about exception conditions and selected performance indicators
- A fully integrated Crystal reporting environment
- Span of Control based security enables you to determine the functions and data that each member of your team can access.
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