The development and accessibility of Internet technology has brought the World Wide Web and its many benefits to the doorstep of every business. It has evolved into a powerful and necessary business tool. Our unique and advanced eBusiness solution is eChempax, a browser based application that extends enterprise system capabilities to your sales agents, managers, and customers. Whether they use a stand-alone lap-top, a web browser, or a mobile device, e-chempax gives your customers and sales representatives 24 x 7 x 365 access to all their critical business information. eChempax displays complete customer history and contact information including call reports and to-do lists. It even displays consolidated calendars. Unlike other CRM products that were written as stand-alone applications, eChempax was written as an enhanced extension of Chempax ERP.
Sales Force Intranet and Customer Service features place accurate information at your fingertips. eChempax intranet creates synergy between the outside sales force and your business’s central database. Today’s fast-paced environment necessitates ways to move information quickly from the remote sales force to management and back again. Improved communication, such as instant messaging, call reporting, and consolidated calendars yields better decision making and higher profits.
Why burden your sales force with untimely information? E-Chempax shortens the sales service cycle with a speedier response to customer needs. Data access is quick and easy as well as accurate and reliable. eChempax is designed to operate the way your sales force works. Whether you are connected to the web using a stand-alone PC or a mobile device such as a Blackberry, all your business critical information is immediately available. eChempax keeps your enterprise informed, optimizes overall performance, and reduces management and operations costs.
Our eChempax web-based customer service software gives your customers the ability to place, track, and review orders in real time at Internet speed. With web-based customer service, business is transacted quickly, smoothly, and easily. Customers can place their own orders, view order history, peruse a product catalogue, and decide on delivery options on-line without the need for a customer service representative. Transactions are direct, accessible, and accurate. By reducing the need for customer service interface, much of the cost of order entry operations is eliminated from the supply chain. The result is a more cost-effective way of running your business. eChempax is completely integrated with Chempax, Datacor’s ERP solution for total supply chain management. Let eChempax go to work for you.
Sales Force Features
- Client Management
- Performance Analysis
- Sales History
- Trend Reporting
- Transaction History
- Call Reports
- Order Processing
- Sales Managers
- Profit Analysis
- Sales Forecasting
Customer Service Features
- Order Processing
- Order History
- Special Priccing
- MSDS / C of A
- Order Confirmation
- Target Advertising
- Product Catalog
- Order Status
- Accounts Payable
- IN/CM/DM History
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