The WennSoft Service Management Series meets the diverse needs of asset-based service organizations by helping you manage your complex customers. Tailored to industry-specific needs, the Service Management Series serves as an extension to the Microsoft DynamicsTM GP core financials. Discover how the flexibility, scalability, integration and rich functionality of Service Management can help you maximize your profitability, enhance your business processes and take customer service to a whole new level. The WennSoft Service Management Series helps you deliver the most important element in your business – customer satisfaction – by facilitating efficient:
- Service call capture and assignment dispatch
- Resolution tracking
- Contract management
- Execution, utilizing the powerful WennSoft tasking engine
With the Service Management Series quotes, order and billing statuses, customer work histories and inventory usage, etc. can be shared among all integrated applications, creating a 360-degree view of your customer. With the Service Management Series, you get rapid access to real-time information—allowing you to make decisions that build profitable and lasting customer relationships. You can more efficiently run your service operation according to the type of customer, product or service you provide. The Service Management Series ties together your service operations, resources and financials; everything you need to improve service and increase profitability. The payback is substantial: better business decisions and better customer service lead to a better bottom line.
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