NetSuite CRM+
NetSuite CRM+ is the only Web-based CRM system that:
- Provides a true 360 degree view of all customer data and customer interactions, including complete visibility into all financial transactions and website interactions without any integration required. Now a single view of customer information is available to everyone in your company who needs it.
- Allows you to sell to both prospects and current customers equally effectively. Other CRM systems focus on managing prospects, and do not have enough integrated information or tools to manage and upsell existing customers.
- Automates the entire customer lifecycle, from a “suspect“ browsing a business' Web site, to an interested lead, to a qualified prospect, to a customer who has actually placed an order, to servicing that customer and finally, to guiding that customer to re-purchase.
- Allows salespeople to take real orders from customers, with an integrated Order Management system.
- Shows full purchase histories for your customers without requiring complex integrations with your accounting/ERP system.
- Includes powerful, automatic upsell and cross-sell capabilities, helping you to help you sell more¡Xand more effectively¡Xto your existing customers.
- Includes complete Partner Relationship Management. Now you can treat your channel partners as an extension of your direct sales team¡Xseamlessly.
- Tracks commissions automatically and accurately, without requiring you or your salespeople to use spreadsheets.
- Fully encompasses the Web and e-mail marketing into the CRM system. NetSuite CRM+ incorporates your Web site into the selling process, by tracking all customer interactions on the Web and by providing a comprehensive self-service customer portal.
- Provides better, more accurate forecasts. Because booked orders can be finally seen in forecasts, your forecasts have greatly increased reliability, predictability and accuracy. And the ”actuals“ information in forecast vs. actual reports in now based on real sales data.
- Shows you true marketing effectiveness and ROI. Because other CRM systems do not capture the details of what a customer has purchased, they frequently provide incomplete and incorrect results for marketing and sales campaigns. With no record of what or how much has been ordered by each customer, marketing has no way to know if the leads generated are actually converting to customers.
Real-time Dashboards
Most companies today must contend with tight margins, fierce competition and highly selective customers. That's why leaders across all industries have recognized the imperative for real-time data that can guide business decisions and sharpen competitive edge. In fact, establishing processes that support real-time information is a top business priority for many organizations in 2005, according to Forrester Research. As a matter of fact, in Forrester's latest TechRankings for Hosted SFA, NetSuite's Dashboard got the highest rating besting salesforce.com, Siebel CRM OnDemand and RightNow.
Using NetSuite CRM+ Solution Real-time Dashboard, which integrates all critical business data across departments, companies can at last have new perspective on their data and processes. Personalized for each employee in your company, the Dashboard offers instant snapshots of key performance indicators (KPIs), such as new sales orders, commissions, support cases and forecasts. With the Real-time Dashboard, you spend your time analyzing and acting on crucial data - not gathering it. As a result, you can accelerate and improve your business decisions.
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