Black Mountain was founded in Montana in 1988, supplying software products to Montana municipalities. Black Mountain Software, Inc. was formed in 1993. Within another two years Black Mountain Software had become the vendor of choice for the majority of Montana cities and towns then using computerized accounting systems.
Today, local governments, utilities, and schools, from coast to coast rely on Black Mountain’s more than 30 software products.
Support is an integral part of each of our software applications. It begins with software that makes your work easier and simpler. Imagine:
- Accurate financial reporting delivered to the people that need it when they need it
- Streamlined transaction processing
- Greatly increased efficiency
- Tools that enable you to get your work done, on time and accurately
- Absolute confidence that the software you depend on will perform as required
And the best thing about Black Mountain’s software is that it’s backed by Black Mountain’s incomparable support staff. When you need to resolve an issue or unravel a problem, you can speak with a friendly, helpful expert who not only knows the software inside out, but can provide in-depth, real-world knowledge of the everyday challenges faced by business managers, finance officers and clerks.
The first thing you’ll notice when you call Black Mountain for technical support is that your call is answered not by a machine, but by a real human being who takes a personal interest in helping you resolve whatever is keeping you from getting your work done. Black Mountain’s support staff includes CPAs, former city and county clerks, bookkeepers, programmers, hardware technicians, and software support specialists. They can help—not only because they’re knowledgeable, but because they genuinely understand.
It’s no wonder that once local governments try Black Mountain Software, more than 98 percent stick with it. There is no truer testimony to customer satisfaction than that kind of loyalty.
- Toll-free support lines
- Email or fax a specific support person
- Support is available 7:30 am – 5:00 pm Mountain Time – except Holidays
- Quickly connect your PC with ours so that we can work together to find a solution
- Free online mini-training sessions every month on a variety of subjects
- Updates provide new features, additional options, and report enhancements
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