Customer Relationship Management (CRM)

Built into OpenPro Distribution system is a Customer Relationship Management package that delivers comprehensive, out-of-the-box eBusiness functionality that is uniquely tailored to the specific business practices across a broad range of industries. Developed in close collaboration with customers and partners, OpenPro Applications enable organizations to manage, coordinate, and synchronize all customer touch points, including the Web, call center, field, retail, and distribution channels.

OpenPro-CRM from Strategies is a secure, web based CRM (Customer Relationship Management) software application. Customized to your exact needs and nobody else’s, OpenPro-CRM is a powerful, web based, inexpensive and quick and simple to use web based CRM software application. The web based CRM software application is accessed securely via username and password over the Internet. All set up and support of your web based CRM software application is handled centrally by Strategies. You do not need to install anything locally on your workstations or network, simply access your CRM software application via your web browser from wherever you have Internet access. No more expensive IT service contract bills! Your many offices and users nationally, internationally and on the move can use the system concurrently.

This package includes Knowledge Base look-ups, Customer Service Management, Incident Reporting and Paperless Work-flow reporting. It also has an inbuilt daily calendar for everyone in your office.  Scheduling can be done local or from anywhere around the globe.

Portable CRM Solutions:

OpenPro Software has announced Portable CRM, a family of products that brings the power and flexibility of OpenPro CRM to mobile professionals. With  Portable CRM products, mobile professionals can access the OpenPro Enterprise CRM application through a broad range of portable computing and wireless devices, enabling them to manage customer interactions, sales opportunities and service and support incidents and tasks on the device of their choice.

Onyx also announced the general availability of the latest addition to the OpenPro Portable CRM product family,  Employee Portal - a solution that provides mobile professionals access to critical customer information via their laptops. Unlike competing solutions, OpenPro Portable CRM products do not require added software on the device. The products feature thin, browser-based clients that can be automatically deployed and updated from a standard URL.

They have similar interfaces and capabilities, allowing users to seamlessly transition between the Onyx solution running on a corporate network and the user's portable device of choice. OpenPro has packaged the Portable CRM products into a single offering that customers can purchase as a bundle, allowing them to utilize all of the Portable CRM products for a single fee.

As a result of the unique product design and simplified licensing approach, both the initial deployment costs and long-term support costs are designed to be significantly lower than other mobile offerings on the market today.

The OpenPro Portable CRM family of products offers options for every mode of access including:

              
• Offline laptop access and data synchronization     
• Real-time wireless access through handheld PDA devices
• Real-time wireless access through WAP-enabled devices

Products in all three categories have similar interfaces and capabilities and mirror the online OpenPro CRM solution that runs on a corporate network. All three mobile products offer one-click access to personalized client lists and high-priority tasks. Centralized CRM configurations and business rules are automatically applied in real time or during data synchronization, ensuring standardized business processes across devices, offline or online.