Work Orders

The MSI-WORK ORDERS SYSTEM developed by Municipal Software, Inc. was developed to assist departments in the scheduling, completion, and follow-up of work requests. These requests may be generated internally or by a resident request.

Features of the MSI-Work Orders System include:

• Offers service request and work order processing
• User defined work codes, source codes, location codes, status codes, and priority codes
• Customer processing by customer number, name, and address
• Automatic generation of next available request number
• Requested by information tracked by name and address
• Interfaces with MSI-Utility Billing system
• Notification upon completion field
• Supports comments by request number
• Supports the printing of work orders
• Inquiry by service request, work order, work order schedule, and work order follow-up
• Recurring work requests supported
• Reporting by service request and work order scheduling
• Deletion of closed service requests and work orders
• History is limited only by available disk space