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Work Order Management

part of the SAM Pro Enterprise product line, by Data-Basics, Inc.

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SAM Pro Enterprise offers a complete work order management, dispatching and scheduling software system that is completely integrated with its Financial and Field Service software. Since all modules are written by Data-Basics, there are absolutely no integration issues to resolve. Data-Basics dispatching software is fully scalable, and ideal for field service, contracting, equipment sales and rental, facilities maintenance, construction and other industries.

Highlights include:

  • Support Preventive Maintenance and Emergency Service Work Orders
  • Full Integration with Mobile Workforce & CRM Software
    • TechAnywhere - Wireless Field Service Tech Applet
    • ServiceAnywhere - Service Provider/Subcontractors Internet-Enabled Module
    • CSRAnywhere - Customer Sales and Service/CRM
    • Web Client Interface
  • Supports Management by Exception:
    • Manage only the problems
    • Customized escalation profiles
    • Works with Escalation Manager
    • Automatic notification of exceptions to anyone, anywhere with ReportAnywhere
  • Dispatch Board
    • Display multiple dispatch boards simultaneously
    • Select Power Board or Classic Board
    • Create PO for selected work order
    • Drag and drop scheduling
    • Direct access to work orders
    • Global dispatch for national accounts clients
  • New Call Work Order Creation
    • Past due AR warning
    • Enhanced call back processing
    • Quickly locate site and equipment records
    • Customized call scripting by work code, equipment
      • Displays warranty coverage, service days and site history

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