Service Contract Administration

The Service Contract Administration (SCA) application provides you with tools to manage your service contracts more effectively. Its extensive features can help you increase service profitability while delivering superior customer service and support. This application provides contract pricing, billing and renewal notification. A minimum of data fields are required by the SCA application so that simple contracts can be entered quickly. For more complex contracts, a higher level of detail is accommodated. This application makes pricing of complex contracts easy. The system locates the initial list price, then lets the user add a markup based on service parameters such as guaranteed eight-hour service or 24-hour support. Finally, a trade discount may be applied to reduce the price. Frequency and timing of billings, pre-bill or post-bill flags, and service charges are all defined within this application. Sales taxes and value-added taxes may be optionally calculated. Once an invoice is generated, the information is automatically picked up by MANAGE 2000’s accounts receivable and general ledger applications. Renewal notification data is maintained and easily extracted to maintain service contract coverage.