ROI’s Call Center (CC) application provides the tools you need to effectively manage your call center requests and orders and improve your customer service. With CC, you can keep an ongoing history of interactions with your customer and access them instantly. In addition, you can easily view the terms and conditions of the customer’s service contract. CC’s call handling features help simplify and streamline call management. The system allows you to quickly log customer “cases” (customer calls, email, fax, etc.), add contacts, set case priorities, verify service contracts, log telephone time, and document significant events.
ROI’s Internet-based service call entry application may be used in conjunction with the Call Center (CC) application. The eCC application allows customers to enter requests for call center service using the Internet, then check on the status of those entries at their convenience. Using the provided simple case entry form, or customizing it for your own organization, you can quickly begin receiving service call orders over the Web.
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