Professional Services Automation (PSA)

SunSystems PSA (Professional Services Automation) is a suite of integrated application modules. It is aimed at organizations that offer the services of skilled staff on a project basis, either to external clients or in an in-house capacity such as an IT or facilities department. It enables effective planning of projects and resources, plus efficient time and expenses management and billing, which will drive revenue recovery and improve utilization, bringing tangible improvements to your profits, client relationships and staff retention figures. SunSystems PSA is powered by SharpOWL™, a leading PSA vendor, and has been tailored to integrate seamlessly with the rest of the SunSystems back office portfolio.

“PSA is a new family of applications designed for services organizations that gives professionals the ability to become more efficient and profitable, while increasing their levels of customer satisfaction.” (David Hofferberth, Senior Analyst, Aberdeen Group)

Designed by professionals for professionals SunSystems PSA can be smoothly dovetailed with your existing business processes. It is available as a range of specific modules that combine to provide a complete solution across the entire business lifecycle of an internal or external services organization. The integrated nature of SunSystems PSA supports and enhances the flow of relevant real-time information throughout your business. It collects raw data accurately and efficiently turning it into meaningful business knowledge, enhancing control and communication throughout.

The SunSystems philosophy of quality and value-added service ensures a seamless link with your systems to mould the right PSA solution for your business. SunSystems PSA instills and maintains good business practice enterprise-wide and has been designed by experts with personal experience of managing services-led businesses.

Information delivery: eReporting and publishing, Vision/Vision Plus for SunSystems PSA

Customer relationship management: Opportunity and Campaign Manager

Project Administration: Project repository and multi-currency manager

Time & expenses: time and expense manager

Billing & re-charging: Billing and intra company charging

Resourcing: Microsoft Resource Manager and MS Project interface