Many organisations have a need to manage field operatives or engineers remotely. This will include such activities as scheduling and prioritising calls on a real-time basis, passing relevant call details to the operative/engineer and recording call details on site. This could also involve printing a call report or receipt on site.
The ICS Field Service System is a flexible mobile system based on a series of standard components. These components include facilities for managing and allocating/reallocating calls, sending call particulars to the engineers, including directions and details of previous calls, capturing details of completed calls and verifying the data captured locally. The system also provides facilities for printing tickets, receipts, reports and transmission of completed call information back to the central system.
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