eService

eService is a Web-enabled solution designed to boost customer satisfaction. By delivering instant access to vital customer and product information anytime, anywhere, eService empowers manufacturing field staff to instantly respond to every customer's unique requirements.

Field service staff are charged with providing the highest level of customer service, while concurrently balancing difficult time and material constraints. To enable quick response to service requests, field staff need vital customer information at their fingertips. eService provides real-time information access, and enhanced service item functionality designed specifically for the needs of manufacturers. eService also boost service employee efficiency because services and matierals are managed in a single application.

eService is an integrated component of glovia.e, the only solution that seamlessly connects enterprises with their customers, employees, partners and suppliers. With its multi-ERP, multi-currency and multilingual capabilities, glovia.e acts as an intermediary at every juncture of the network, allowing information to flow across the enterprise, and beyond.