Customer Service & Sales

Apprise Distribution customer service includes extensive tools and customizable capabilities that help you effectively manage and optimize each of your customer relationships. In addition, you can benefit from integrated sales representative management and flexible, comprehensive order and invoice management.

Key benefits include:

Flexibility to meet customer needs

• Leverage the rule-based environment to gain the flexibility needed to meet the specific requirements of each of your customers or prospects.
• Establish customer specific pricing, credit, and collection terms.
• Utilize the same business rules to add customer orders – whether they are received by phone, on-line, or EDI.
• Offer a full array of payment terms and options - from credit card to cash on delivery, financing, credit, and net payment terms.
• Capitalize on revenue opportunities by meeting the requirements of large mass merchants and other customers through EDI interfaces for orders and payment information.
• Provide real-time order status, and enable dynamic proof of delivery confirmation with integrated email capabilities.

Increased sales and revenues

• Enable sales and support teams to maximize revenue potential through centralized contract management with real-time access to customer terms.
• Utilize integrated customer messaging to streamline sales processes and automate customer activity confirmations.
• Gain sales efficiencies and reduce sales to revenue cycle times with broad order and invoice management capabilities.
• Apply robust information systems to gain insights into sales representative performance, pay commissions, and to identify and implement performance improvement initiatives.

Improved control over customer profitability

• Enhance customer and product profitability by utilizing integrated order management that enforces pricing and margin rules.
• Create a tighter linkage between sales and business performance by associating commissions to billed or collected revenues, order pricing, or profits.
• Provide appropriate customer discounts based on multiple levels and types of rule-defined price breaks.
• Cover costs and maximize revenues by automatically applying fees for freight, late payments, returns, and more with a broad range of additional charge management tools.
• Leverage extensive information systems for an in-depth view into customer profitability performance.
• Easily track and pay appropriate royalties based on product sales performance.

Apprise® is a registered trademark of Apprise Software, Inc.