Work Orders (Service Management) Structure makes Work Order Management easy, fast and profitable.
With instant access to client history (including credit) and to your service rep and equipment at the site, you can dispatch service while keeping an eye on your resources and profitability.
You can set up zone analysis for routing and scheduling, and you can log times of call and dispatch. You can set up screens for problem and resolution coding text.
- You get all the automated features to keep your trucks on the road and the paperwork out the door:
- Open order reporting by status, priority, date/time, customer, order number, job, truck, service rep or zone
- Automatic recall of Work Order for Billing.
- Ability to handle COD’s
- Automatic pricing for labor and material updatable from services such as Trade Service or Harrison
- Cross posting to Accounts Receivable, Job Cost, Payroll and General Ledger as required
- Automatically tracks material inventory by truck
- Automatic billing of scheduled service contracts
- Preventive maintenance scheduling capability with automatic PM work orders
- Ability to generate cost and profit analysis by job and service technician
And you get all the inquiries and reports you need:
- Dispatch Board
- Work Order
- Open Orders
- Service History
- Inventory Location
- Service Contract
- Contract Expiration
- Invoice
- WO Scheduling
- Recurring Billing
- Make/Model Problem Analysis
- Service Rep Profitability
- Invoice History
- Service Contract Labels
- Preventive Maintenance
Service Dispatch is fast, easy, and efficient, allowing you to easily manage even the busiest service department.
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