The Central Cash Collection system provides centralized point-of-sale customer service utilizing a PC, automated cash drawer, and receipt validation printer at each workstation. The system provides an on-line account number validation for Incode's Utility Customer Information System, Municipal Court, Business License, Permits & Inspections, Miscellaneous Accounts Receivable, and EMS Billing accounts. It facilitates detailed tracking of all cash transactions, improves cash drawer balancing, and provides detailed audit trails. Also, the system supports multiple payments for one account and one payment for multiple accounts. The Central Cash Collection system provides comprehensive account inquiry capability to improve customer service.
Receipt printing capabilities include options to print receipts, validate bills, and endorse checks for each transaction. Each transaction is printed on an internal journal tape. Receipts are immediately reflected in a customer's utility accounts as “pending” and are not posted until daily receipts are balanced. Although pending utility receipts are not actually posted real-time, system inquiries, cut-off lists, etc. reflect the pending receipts. A detailed history of all receipts is maintained on-line, providing the capability to print reports for any range of dates for one or more types of transactions (utility payments, building permits, court fines, etc.).
An optional, user-defined report writer provides powerful query and report writer capabilities, including the capability to transfer data in third-party spreadsheet, word processing, and database formats.
Users may drill down to individual transactions in the cash collection system for source document data. Bar code scanners may optionally be attached to Cash Collection workstations to aid in the quick retrieval of utility account information.
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