Service Desk

Streamline On-line Customer Service

KHAMELEON Service Desk helps you set a new standard of customer service excellence within your organization. Service Desk automates the process of managing single-point-of-contact call centers and field services across multiple sites – for customer-, supplier-, and employee- on-line access. With KHAMELEON Service Desk, you obtain on-line self-service functionality with a system that streamlines and simplifies the process of installation and implementation. Customers or suppliers seeking answers to their questions can access online help for automated responses from a Frequently Asked Questions (FAQ) site or via email-generated inquires and responses. By enabling you to install a knowledgebase online, you reduce support operating costs and decrease overhead costs, even if your business is growing.

Consistent Customer Satisfaction

Customers can easily access online information about new products and services and download this information without the need of a customer service representative and with immediate satisfaction. With the flexibility to simultaneously improve customer responsiveness and reduce overhead costs, your revenue and profitability are immediately impacted in a positive way. KHAMELEON Service Desk helps you improve productivity and product quality because it consistently represents your commitment to customer satisfaction from every department in your organization.

Integrate the Information Flow

By integrating our Service Desk suite with KHAMELEON’s Sales, Projects, Orders, and Contracts suites, access to the critical data you provide to your customers and suppliers becomes deliverable in an efficient and accurate process that supports both your ability to maintain consistently positive relationships with your customers and suppliers and simultaneously maintain a higher level of profitability.

Application Features & Functionality

• Incident/Case Management
• Call Center Operations
• Proactive Service
• Internet Self Service
• Field Service Management
• Resolution Management
• Account Management
• Quality Management