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Customer Relationship Management: Epicor eFrontOffice Helps You Focus on Your Customers Inside eFrontOffice
Epicor eFrontOffice, powered by Clientele, is an integrated Microsoft Windows NT-based, award-winning customer relationship management solution that enables emerging companies to manage the entire customer lifecycle. Epicor eSales and eMarketing eSales and eMarketing empower you to focus on the right opportunities while giving you access to timely information. You get complete Contact, Lead, Opportunity and Account Management… all in one package. Once a qualified lead becomes an opportunity, sales teams can be formed and managed, milestones set and measured, literature sent, competitor information accessed, correspondence generated and potential revenue forecasted. Plus, you can view your sales funnel at any point and see exactly where you are in the sales cycle to provide management with up-to-date, verifiable revenue projections. With Epicor eFrontOffice, you can also pinpoint your targets, capture highly qualified leads and perform cost/benefits ROI analyses on marketing activities. The result? Better prospects, shorter sales cycles, and more revenue. Epicor eSupport Epicor eSupport is a complete tool for managing--even anticipating--the support needs of your customers. It enables you to efficiently manage your entire workload, from handling calls to requesting customer shipments. You can track all products your customers purchase, as well as any products that are returned for service or replacement. eSupport’s AnswerBook feature, an online store of answers to your customers’ most frequently asked questions, makes it easy for anyone in your company to give fast and accurate answers. eSupport enables you to deliver world-class service, resulting in more repeat business and stronger referrals. Epicor eFrontOffice Conductor Epicor eFrontOffice Conductor can escalate calls, send messages, update records, even retrieve e-mail messages and convert those messages into records. You define your own Conductor “triggers” that scan your database looking for specific conditions. When those conditions are met, Conductor performs actions that you’ve already defined. It can automatically perform just about any task for you, from checking to see if you’re meeting your service level agreements to notifying customers whose maintenance contracts are up for renewal. Conductor enables you to easily manage a variety of workflow processes, saving you both time and money, and helping to ensure that your business runs smoothly. Epicor eFrontOffice Connector Epicor eFrontOffice Connector is designed to easily connect remote sites and laptop users to centralized information. Data can be synchronized and exchanged bi-directionally between sites, as well as between individual sites and a central database. Through a sophisticated “data slicing” process, you can ensure that locations or individuals only receive the information they need. Access to timely information results in more efficient service calls, faster sales cycles, and satisfied customers. Share Information with the rest of your enterprise An add-on interface links Epicor eFrontOffice with our award-winning eBackOffice. By integrating, these best-of-breed applications, you can share accounting customer, ship-to and bill-to address, price list, and sales order information. An Integrated Solution Implement Epicor eSupport for your customer support department, then add the Epicor eSales and Epicor eMarketing features later and give your company a single-source, customer-centric solution. Or implement both solutions at the same time—eFrontOffice is designed to work either way. With our integrated solution, once you bring a new customer on board, your support department has access to the entire sales history for that customer. Customers no longer have to repeat themselves whenever their case is passed on to someone else. Everyone who interacts with a customer has access to the same customer information, making for a smooth transition from sales to support, and resulting in more satisfied customers. The Best Value for Emerging Businesses Easy to install and maintain. Clean user-interface. Shared prospect and customer information. Powerful functionality. Not to mention simple to configure and customize. With a scalable architecture that can grow as your business grows. And a true cost-of-ownership designed for the sensitive budgets of the emerging enterprise. It’s easy to understand why nearly 3,000 companies worldwide use Epicor eFrontOffice, powered by Clientele.
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