CRM

Your involvement in Engineered-to-order production, requires you to have consistent interactions with your clients, throughout every stage of the production and implementation of products. From the first stages of providing and estimate and a quote, through manufacturing and installation, and ending with services and repairs; you are required and expected to be in contact with your clients. Encompix's CRM is specifically made to address the needs of your ETO company; allowing you to deal with sales that have long lead times, and a high value, in ways other CRM packages cannot. This package allows sales reps, sales administrators, and engineers to maintain a common history of all customer activities. All activities related to customer communication are stored in a customer service history record. Finally a detailed contact management system allows you to store several contacts for each customer; and hence provide a better service experience.