When it comes to dispatching your service technicians it is of the utmost importance to be as organized as possible; that's where e-Automate provides you with multiple benefits. An informed service technician is necessary to perform a satisfactory job, therefor e-Automate shows your staff the following information when they first log onto the call entry screen: Contract details, Service history, customer account history, equipment details, preventative maintenance, warranty expiration, and contact information. You can easily assign technicians to service calls through a simple drag and drop interface; and you are notified of all conflicts immediately. This program can also track mileage automatically from beginning and ending odometer readings. Labor for multiple technicians and multiple days per technician can all be included on a single call. This application also allows you to assign an unlimited number of problem and repair codes for each call. The dispatch management application gives you the ability to print several call management reports, such as:
- Technician performance report
- Equipment performance report
- Service history report
- Cancellation causes
- Preventative maintenance reports
- Technician car stock management report
Find a Reseller
