eCustomer Inquiry

Provide an instant response to your customer's account information inquiries with TRAVERSE eCustomer Inquiry. Because your customers have this self-service capability, you have less operating expenses for your company and fewer calls to your customer service department. Integrating eCustomer Inquiry into your TRAVERSE system gives your business a vast competitive advantage; real time information is at your fingertips.

Includes:

• Full integration with TRAVERSE applications
• Saves time for both you and your customer
• Improves your customer service
• Cuts overhead costs by reducing the need for costly internal administrative resources to answer phones and respond to customer inquiries
• Gives your customers, partners and suppliers access to TRAVERSE data via the Internet
• Flexible reporting - ease of access to data
• Accessible via a web browser - from any location

Functions

• Account Information
• Statement Information
• Invoice History
• Payment History
• Reprint Invoice
• Online Help

Key Features

• Secured access to data
• Conduct wild card searches
• Drilldown capabilities
• Real time information can be accessed around the clock for quick response

Architecture Highlights
Multi-tiered architecture utilizing:

• Microsoft Windows 2000 Server
• Microsoft SQL Server
• Microsoft IIS
• Encrypted security where appropriate
• Flexible database structure
• Multi browser support
• Multilingual
• Scaleable architecture
• Customizable

Installation Options

• Hosted in a data center
• Single database - support is fully integrated to TRAVERSE accounting applications
• Purchase or lease finance options
• Multi-database support for added security between Internet and back office systems