Sales & Service

Sales Order Management

• Manage the complete order-to-cash process, including handling inquiries, quotations, order generation and processing, as well as contract and billing-cycle management.
• Use the e-commerce platform in mySAP ERP Operations to help you rapidly turn the Internet into a profitable sales and interaction channel.

Aftermarket Sales and Service

• Address the basic requirements for customer support, such as the management of installations, service contracts, warranties, service requests, and orders.
• Manage all aspects of service-order processing within the service organization, from responding to the customer's initial inquiry to confirmation and billing.

Professional-Service Delivery

• Manage all aspects of service delivery, including tracking activities, recording time spent on services, and analyzing profitability.

Incentive and Commission Management

• Develop effective incentive programs, including sales and brokerage commissions, profit sharing, and bonuses.
• Calculate commissions and other incentives based on expectations for individual sales groups, so you can track, monitor, and reward sales efforts throughout the enterprise.