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Sales & Service Orders

part of the SAP Business All-in-One product line, by SAP

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SAP Business All-in-One is completely integrated so processes run smoothly from beginning to end. Create a lead in CRM, convert it to a quote and then a sales order and finish with delivery, billing and service. The application automatically calculates pricing, including surcharges, discounts, freight and taxes. Integration with accounting functions completes the order-to-cash process.

Since SAP Business All-in-One is completely integrated you are able to see things like how much product you currently have in the warehouse, which customers have open orders and if your production schedule is sufficient to meet expected demand.

SAP Business All-in-One is designed to provide each user with intuitive access to only those portions of the system for which they are authorized. For example, a salesperson authorized to create a sales order or quote would not be able to create an invoice unless authorized. Each employee's work processes are designed based on each employees specific role.

SAP Business All-in-One provides your sales staff with the software tools to execute customer orders faster and more efficiently by providing integrated software for the entire quote-to-cash process.

Sales Order Management

  • Manage the complete order-to-cash process, including handling inquiries, quotations, order generation and processing, as well as contract and billing-cycle management.
  • Use the e-commerce platform in SAP Business All-in-One to help you rapidly turn the Internet into a profitable sales and interaction channel.

Aftermarket Sales and Service

  • Address the basic requirements for customer support, such as the management of installations, service contracts, warranties, service requests, and orders.
  • Manage all aspects of service-order processing within the service organization, from responding to the customer's initial inquiry to confirmation and billing.

Professional-Service Delivery

  • Manage all aspects of service delivery, including tracking activities, recording time spent on services, and analyzing profitability. *Incentive and Commission Management *

  • Develop effective incentive programs, including sales and brokerage commissions, profit sharing, and bonuses.

  • Calculate commissions and other incentives based on expectations for individual sales groups, so you can track, monitor, and reward sales efforts throughout the enterprise.

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