In many service businesses, the greatest opportunity to control costs correlates directly to the field service technician. Effectively managed technicians can be a tremendous revenue source, whereas inadequately monitored technicians could be your greatest overhead burden. The field service technician is the controlling factor in customer satisfaction. MobileTEC from WennSoft can provide the field service technician the information they need to get the job done correctly, efficiently and in a manner that elicits high customer satisfaction. With MobileTEC, daily activities such as sending new service calls to the field, resolution tracking and initiating new service work orders becomes simple and routine.
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