Service Management Series Core

These powerful features combined with the following list of features make the WennSoft Service Management Series Solution a robust application.

• Customer service database with unlimited service locations
• Visual cues quickly indicating credit, accounts receivable and maintenance contract status
• Extensive search criteria that includes the ability to locate a customer by:
  • Name
  • Address
  • Phone Number
  • ZIP/Postal Code
  • Customer ID
  • Equipment Serial Number
  • User-Defined Fields
• Service dispatching with technician scheduling by availability or skill set
• Flexible date and time stamping of service calls
• Ability to handle multiple issues, technicians or equipment per service call task
• Notification of recent service activity at selected locations
• Equipment database with warranty ,administration and replacement parts database
• Service history by piece of equipment, location and maintenance contract
• User-definable problem/resolution tracking
• Diagnostic and meter readings function
• Powerful cost tracking with detailed cost breakdowns
• Notepad function allows for the attachment of notes to every major record
• Extensive user-definable fields on every major record
• Costs and revenue can be tracked in an unlimited number of profit centers
• Extensive management reporting and analysis
• Customers and service calls can be assigned to branch locations with the option to centralize dispatch after hours