A vital part of product lifecycle management is the processing and tracking of customer orders. With Web Shop, users can generate and track orders throughout the entire value-chain, including customers,
vendors, distributors and suppliers.
With Web Shop, “shoppers” can log into an Exact e-Synergy® customer portal and place an order, which then feeds directly into Macola ES®. Once the catalog order has been placed, the customer can then track the status of their order online.
Benefits Associated with Web Shop:
- Providing online order access from any remote location at anytime
- Ensuring order accuracy and efficiency throughout the organization
as well as for customers
- Eliminating time-consuming, manual order-taking from faxes and phones
- Making product inventories visible to customers at all times
- Reducing the number of follow-up customer support calls to track orders
- Customizing client-unique catalogs through personalized portals
Web Shop Allows You To:
- Create, configure and customize multiple
catalogs with an unlimited number of
display and navigation options for catalog
configuration
- Automatically alert the client account
manager with new orders in parallel
with the order information being sent
to Exact Macola ES for action
- Provide customers with the ability to
have the most up-to-date information
on inventory stock, including current
availability and “out of stock” status
- View pricing and customer-specific
quantity discounts through an intuitive
online layout
- Enable or disable client accessibility
to online catalogs
- Ensure immediate creation of Exact
Macola ES quotes, created in real-time
from completed catalog orders
- Define and generate multiple catalogs
to allow clients to hone in on areas of
specialty when ordering
- Allow shoppers to adjust quantity level
discounts dynamically through their
personalized or generalized pricing profile
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