Service Management

Features and Functions of Service Management

• Service call — Enables users to manage, track, and resolve customer questions and deal with item-related problems
• Customer equipment card — Provides service technicians with detailed information about an item sold to a customer, such as a manufacturer's serial number, replacement serial number, and all service call history
• Service contract — Allows users to create a regular support or warranty contract for items or services sold to a customer
• Rate tables — Allows you to enter your foreign currency rates and indexes or auto download rates from the Web, which can then be used in reports and data entry
• Knowledge base — Helps service reps resolve problems and optimizes their performance
• Service reports — Enable users to view and analyze data related to service contracts, customer equipment, and service calls