Customer Relationship Management
Applications Included:
- Marketing project definition
- Sales force automation
- Customer segmentation and analysis
- Direct marketing automation
- Activity logs and controls
- Sales and Marketing activity planning
- Work group management
- Fax, mailing, phone activity integration
- Quotation and orders preparation
- MS-Outlook/Lotus Notes integration
- Integration with existing ERP and Accounting Systems
- Credit collection
- Technical support
- Installations, test and maintenance
- Subscriptions
- Customer care
- Quality assurrance
- Supplier qualification
|
|