Order Management & Fulfillment

Automated Order Processing

As a set of processes that touches almost every functional area from marketing/lead generation and sales to customer service and fulfillment, order processing plays one of the most critical roles in how companies do business. In reality, the order is the heart of the business—linking both critical front- and back-office activities.

That's why must automate and track the entire order cycle. How else can they uncover bottlenecks in the system? Or coordinate the work of each department, as it pushes a transaction through to completion?

Additionally, companies need a single, up-to-the-second source of information. After all, they often deal with myriad of vendors, but find they have too little visibility into these transactions. Or, they see only fragmented, outdated views of the customer. Consequently, they cannot execute their orders cost effectively, or provide real-time visibility across their organization.

The answer? Software that captures and manages the customer order from start to finish. Using NetSuite, companies can manage orders both inside and outside the organization more cost effectively. Additionally, they can gain a 360-degree view of the customer, improving customer service by giving employees real-time information about inventory, vendors and customers.

Order Management & Fulfillment

When done right, order management can streamline your entire wholesale distribution fulfillment process. It minimizes paperwork for your sales force, enabling them to focus their efforts on selling. It also improves the productivity of your warehouse staff, accelerating delivery time. And when customers get deliveries on time—or even ahead of schedule—customer satisfaction skyrockets.

And while many competing offerings don't include order management, NetSuite has order management at its core. That means it gives everyone in your organization access to the same, up-to-date order information. Customer Service Representatives can view current order statuses; sales representatives know when to make follow-up calls; and customers can check delivery schedules in real time via the Customer Center, or your Web site.

Benefits:

• Empower sales representatives with the first and only hosted wholesale distribution solution that lets them create estimates and orders with one click—enabling them to focus on making the sale, not processing the paperwork.
• Give customers full visibility into their order status, boosting customer satisfaction and long-term loyalty.
• Mine centralized customer purchase histories for customer profitability analysis, strategic marketing, and upsell and cross-sell potential.

Features:

• Enable sales representatives to turn estimates into orders with just one click, saving time and increasing efficiency.
• Real-time order status gives everyone access to the same, up-to-date order information, including when an order was placed, shipped, received and billed.
• A single data repository captures and manages all orders and their histories, eliminating the hassles and costs of managing disparate systems or databases.