NEWSTAR Warranty

Complete warranty management with easy access to all homeowner data, tracking of trends and full integration with Purchase Order system.

• User-defined, categorized deficiencies library for quick data entry
• Lot warranty effective and expiry dates to prevent confusion
• Fully integrated with Purchase Order system for easy PO generation
• Access at any time all homeowner data, including homeowner contacts, purchased options and upgrades, original color selections and notes from the sales cycle
• Easy access to information for each home, including construction schedule, original subcontractors, suppliers and POs
• Track warranty service performance with aging reports for subcontractors and internal customer service managers
• Assign multiple subcontractors or internal resources to each warranty item
• Automated back-charge process integrated with Accounts Payable
• Easy to use built-in ‘Gopher’ for ad-hoc data mining and reporting to track trends in problem types, causes and resolutions
• Attach documents with ‘paperclip’ to view scanned documents, or past correspondence
• Track time and cost for internal customer service staff integrated to home costing
• Email and Fax enabled for quick distribution of Warranty Work Orders