Prophet 21 offers the ideal Customer Relationship Management (CRM) tool for your business. When entering orders, you can access key customer data – from shipping preferences, to past orders, to notes made during previous conversations. Customers receive outstanding personalized service, which translates into more sales for you. In addition, by tracking activities and setting to-do alerts, you never again forget to follow up with customers.
With Prophet 21's integrated fax and e-mail, you don't have to exit the solution to send pertinent information to your customers. This streamlined communications process will make you more responsive to your customers' needs. In addition, you can access customer information for effective targeted marketing.
- Track prospect and client information
- Integrate contacts with fax and e-mail
- Create labels and envelops
- Create targeted mailing lists
- Look up customers by billing, shipping, or contact information
- Access credit, accounts receivable, sales, and shipping information from order entry screen
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