Within its suite of specialty service products, Sage Timberline offers the following applications.
Service Agreements — If preventive maintenance a part of your servicing commitment, the Service Agreements module lets you track service agreement dates, view preventive maintenance schedules, and program your system to prompt you when service agreements are due. You're also able to assess service call profitability and account for additional revenue gained when making the calls.
Service Inventory — Service Inventory makes it easy to maintain an accurate perpetual inventory. This add-on application enables you to automatically update inventory at the time of invoicing, track minimum and maximum inventory levels, perform accurate physical counts, look up AKA part numbers and much more.
Service Management — Sage Timberline's core Service Management software gives you the tools to better communicate with customers, techs, and accounting as you track vital service information. The smooth interface with Accounts Payable, Accounts Receivable, and General Ledger streamlines operations by eliminating duplicate processes. How? Accounts Payable vendor information, invoices, purchase orders, and other financial details are entered only once. Add-on modules further improve your operation by putting you in complete control of field purchasing, service agreements, and warranties, as well as preventive maintenance.
Service Paging — Transmit work order details instantly to technicians equipped with alphanumeric pagers and increase your efficiency and reduce technician travel costs with Service Paging. Companies with Web-enabled paging services are able to send pages to techs in the field. And every time you page, it gets logged into a reporting and tracking file. You can re-notify technicians by automatically sending a second page and you can choose from 40 different fields to customize information you want to send.
Service Purchasing — Service Purchasing gives you tighter control by fully connecting your purchasing with your Service Management. You're able to quickly match vendor invoices to purchase orders, automatically update inventory part costs, and lots more.
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